Return Policy Information

We offer a hassle-free return policy for our unique art and jewelry products. Please read our guidelines for a smooth return process.

Return and Refund Policy

Returns:

- We accept returns only in cases where the wrong product has been received by the customer.

- If you have received a product that is not what you ordered, please contact us within [timeframe, e.g., 3-5 business days] of receiving the product.

- We will process the return and provide a replacement with the correct product, if available.

- If the ordered product is not available, we will inform you accordingly.

Refunds:

- We do not offer refunds under any circumstances.

Conditions for Returns:

- The product must be in its original condition, with all tags and packaging intact.

- The product must not have been used or damaged in any way.

- The customer is responsible for ensuring the product is in its original condition before returning it.

How to Initiate a Return:

- Please contact us through [contact method, e.g., email, phone, or website form] with your order number and reason for return.

- We will provide instructions on how to proceed with the return.

Please note:
If your parcel is not received and is returned, you will have to inform why you have not received the parcel otherwise we will look into it for 30 days. If you do not give any reason for taking the parcel, we will donate it.
- We strive to ensure that our products are accurately described and shipped correctly. However, in cases where errors occur, we will work with you to resolve the issue promptly.

By placing an order with us, you acknowledge that you have read and understood our Return and Refund Policy.

Returns

Contact

contact.hifzaluxury@gmail.com